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Privacy Policy

Privacy Policy GDPR May 2018


Kova Manufacturing Limited understands that your privacy is important to you and that you care about how your personal data is used. We respect and value data privacy and will only collect and use personal data in ways that are described here, and in a way that is consistent with our obligations and your rights under the law.


1. Information About Us


Kova Manufacturing Limited

A company limited by shares incorporated and registered in England under company number 2698447.

Registered address: Unit 313 Jubilee Trade Centre, 130 Pershore Street, Birmingham, B5 6ND

Main trading address: Unit 313 Jubilee Trade Centre, 130 Pershore Street, Birmingham, B5 6ND

VAT number: 580373242.

Email address:


2. What Does This Notice Cover?


This Privacy Information explains how we use your personal data: how it is collected, how it is held, and how it is processed. It also explains your rights under the law relating to your personal data.


3. What is Personal Data?


Personal data is defined by the General Data Protection Regulation (EU Regulation 2016/679) (the “GDPR”) as ‘any information relating to an identifiable person who can be directly or indirectly identified by reference to an identifier’.


Personal data is, in simple terms, any information about you that enables you to be identified. Personal data covers obvious information such as your name and contact details, but it also covers less obvious information such as identification numbers, electronic location data, and other online identifiers.

The personal data that we use is set out in Part 6, below.


4. What Are My Rights?


Under the GDPR, you have the following rights, which we will always work to uphold:


4.1) The right to be informed about our collection and use of your personal data. This Privacy Notice should tell you everything you need to know, but you can always contact us to find out more or to ask any questions using the details in Part 12.

4.2) The right to access the personal data we hold about you. Part 11 will tell you how to do this.

4.3) The right to have your personal data rectified if any of your personal data held by us is inaccurate or incomplete. Please contact us using the details in Part 12 to find out more.

4.4) The right to be forgotten, i.e. the right to ask us to delete or otherwise dispose of any of your personal data that we have. Please contact us using the details in Part 13 to find out more.

4.5) The right to restrict (i.e. prevent) the processing of your personal data.

4.6) The right to object to us using your personal data for a purpose or purposes.

4.7) The right to data portability. This means that, if you have provided personal data to us directly, we are using it with your consent or for the performance of a contract, and that data is processed using automated means, you can ask us for a copy   of that personal data to re-use with another service or business in many cases.

4.8) Rights relating to automated decision-making and profiling. We do not use your personal data in this way.


For more information about our use of your personal data or exercising your rights as outlined above, please contact us using the details provided in Part 14.

Further information about your rights can also be obtained from the Information Commissioner’s Office.

If you have any cause for complaint about our use of your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office.


5. Where Do You Collect My Data?


We may collect your personal information directly from you, from a variety of sources, including:

5.1) an enquiry form for a product or service

5.2) phone conversations with us

5.3) emails or letters you send to us

5.4) our online services such as websites and social media

We may also collect personal information on you from places such as:

5.5) business directories


6. What Personal Data Do You Collect?


We may collect some or all the following personal data (this may vary according to your relationship with us):

6.1) Name;

6.2) Gender;

6.3) Address;

6.4) Email address;

6.5) Telephone number;

6.6) Business name;


7. Information about Children


Our websites are not intended or targeted for children under 16 year of age, and we do not collect information about children under 16 years.

If you believe we have collected information about children under 16 please contact us a so that we may delete the information.


8. How Do You Use My Personal Data?


Under the GDPR, we must always have a lawful basis for using personal data. This may be because the data is necessary for our performance of a contract with you, because you have consented to our use of your personal data, or because it is in our legitimate business interests to use it. Your personal data may be used for one of the following purposes:

8.1) Providing and managing your account.

8.2) Supplying our products to you. Your personal details are required for the performance of a contract to which you are a party or to take steps at your request prior to entering a contract.

8.3) Communicating with you. This may include responding to emails or calls from you.

8.4) Where you have given your consent to the processing of your data for one or more specific purposes;

8.5) The processing is necessary for compliance with a legal obligation to which we are subject to;

8.6) Other applicable legal basis for data processing, especially provisions set out by member state law


With your permission and/or where there is a legitimate business interest and/or where permitted by law, we may also use your personal data for marketing purposes, which may include contacting you by email and/or telephone and/or text message and/or post with information, news, and offers on our products. You will not be sent any unlawful marketing or spam. We will always work to fully protect your rights and comply with our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003, and you will always have the opportunity to opt-out.


9. How Long Will You Keep My Personal Data?


We will not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Once our relationship has come to an end, we will either delete your personal data or anonymize your personal data, unless statutory retention requirements apply (such as for taxation purposes). We may retain your contact details and interests in our products or services for an extended period of time if you have opted in to receive marketing materials. Also, we may be required by applicable law to retain certain of your personal data for a period of 10 years after the relevant taxation year. We may also retain your personal data after the termination of the contractual relationship if your personal data is necessary to comply with other applicable laws or if we need your personal data to establish, exercise or defend a legal claim, on a need to know basis only. To the extent possible, we will restrict the processing of your personal data for such limited purposes after the termination of the contractual relationship.


10. Where Is My Information Processed?


Your information is processed in the UK and European Economic Area (EEA).


11. Do You Share My Personal Data?


We do not share or sell your personal data with or to other companies.

We may sometimes contract with third parties to supply products to you on our behalf. These may include freight agents/ hauliers and payment processors in order to fulfil order(s). In some cases, those third parties may require access to some or all of your personal data that we hold.

If any of your personal data is required by a third party, as described above, we will take steps to ensure that your personal data is handled safely, securely, and in accordance with your rights, our obligations, and the third party’s obligations under the law, as described above in Part 10.

In some limited circumstances, we may be legally required to share certain personal data, which might include yours, if we are involved in legal proceedings or complying with legal obligations, a court order, or the instructions of a government authority.


12. How do you protect my information?


We take information and system security very seriously and we strive to comply with our obligations at all times. Any personal information which is collected, recorded or used in any way, whether on paper, online or any other media, will have appropriate safeguards applied in line with our data protection obligations.

Your information is protected by controls designed to minimise loss or damage through accident, negligence or deliberate actions. Our employees also protect sensitive or confidential information when storing or transmitting information electronically.

Our security controls are aligned to good practice; providing a control environment that effectively manages risks to the confidentiality, integrity and availability of your information.


13. How Can I Access My Personal Data?


If you want to know what personal data we have about you, you can ask us for details of that personal data and for a copy of it (where any such personal data is held). This is known as a “subject access request”.

All subject access requests should be made in writing and sent to the email or postal addresses shown in Part 1 or 14.

There is not a charge for a subject access request. If your request is ‘manifestly unfounded or excessive’ (for example, if you make repetitive requests) a fee may be charged to cover our administrative costs in responding.

We will respond to your subject access request within 28 days and, in any case, not more than one month from the date of receiving the request. Normally, we aim to provide a complete response, including a copy of your personal data within that time. In some cases, however, particularly if your request is more complex, more time may be required up to a maximum of three months from the date we receive your request. You will be kept fully informed of our progress.


14. How Do I Contact You?


To contact us about anything to do with your personal data and data protection, including to make a subject access request, please use the following details. Email address:


15. About Cookies


A cookie is a piece of data that identifies you as a unique user.

When you visit our websites, we set a cookie on your computer to help identify you, customise your experience and maintain your account and order information.

A cookie is a file containing a unique identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.

When you visit our websites, we set a cookie on your computer to help identify you, customise your experience and maintain your account and order information.

15.1  Most browsers allow you to refuse to accept cookies and to delete cookies. The methods for doing so vary from browser to browser, and from version to version. You can however obtain up-to-date information about blocking and deleting cookies via these links:

  • (a) (Chrome);
  • (b) (Firefox);
  • (c) (Opera);
  • (d) (Internet Explorer);
  • (e) (Edge).

15.2      Blocking all cookies will have a negative impact upon the usability of many websites.

15.3      If you block cookies, you will not be able to use all the features on our website.


16. Google & Bing Analytics


This site uses google analytics to help build a better web experience. Information about the pages and products viewed will be collected by Google Analytics & Bing Webmaster Analytics.


17. Social Media


When clicking the any of these buttons, data is sent to Facebook, Twitter, Pinterest.

We take no responsibility for any information you post onto any of these website, so be careful about any personal information you give.


18. Third Party Websites


18.1        Our website may include hyperlinks to, and details of, third party websites.

18.2        We have no control over, and are not responsible for, the privacy policies and practices of third parties.


19. Opting Out


In line with GDPR Legislation, if you prefer to opt-out of future communications.

Please email:


20. Changes to this Privacy Notice


We may change this Privacy Notice from time to time. This may be necessary, for example, if the law changes, or if we change our business in a way that affects personal data protection.

Any changes will be made available on our website.


GDPR May 2018

Kova Manufacturing Ltd, Unit 313 Jubilee Trade Centre, 130 Pershore Street, Birmingham, B5 6ND