Call for More Information 0121 666 6422

Customer Information

Delivery Times

Most orders are delivered on time, but there may be slight delays with couriers and royal mail during busier holiday periods, so please allow a little extra time for these to be delivered once in the network. Thank you.


Personalised and Pre-printed Products (Allow between 3 - 7 days from receipt of artwork)

Personalised products and custom made products must be paid for before production or printing of the product(s),these items cannot be returned unless there is a manufacturing fault with the product.




Artwork Formats: Illustrator Ai /EPS/PDF/ (Jpeg and PNG Minimum 300dpi to size) Sending the wrong artwork may result in delays or Additional artwork conversion costs.

Although we aim to get your order to you as quickly as possible, we do not have control over delivery once it leaves our premises.

If for any reason there is a delay or problem with your artwork, we will inform you asap.



General Information


All our prices include print, print set-up charges unless otherwise specified.

Some Children's items are VAT Exempt. Vat will be charged on delivery.

All our prices include VAT.  VAT charged at UK current rates. Unless stated otherwise.



Supplied Artwork

Please make sure your uploaded Jpeg/PNG images or pictures are high resolution 300dpi and to a minimum size subject to the product being printed.

If you are requiring just text lettering, please be sure that it will be readable, if the font size is too small it may not be suitable to print. Vinyl cut text and logos are not suitable for small print and single colour logos.


There's a huge variety of file types that can contain images and we'll accept most of them. Broadly speaking, image files fall into one of two categories: vector images and raster images.


A vector image is made up of lines and shapes and is commonly used for corporate logos and text. The great thing about vector images is that they can be resized without looking "blocky" or pixelated.

This means that our printing machines will do a really good job of reproducing smooth lines and curves in your artwork.

If you have a file that ends in .AI, .SVG, .EPS or .PDF then it’s probably a vector file.

The other type of images is raster.

These are more commonly used for photographs from a digital camera. There's a limit to how much we can enlarge the image before it starts to lose quality, so if you want to upload a photo, we suggest that you upload the image directly from your digital camera without resizing it first.

The better the image, the better the quality of the print.


Raster Images

If you have a file that ends in .JPG, .JPEG, .BMP or .PNG then it’s a raster image.

If uploaded artwork/images or font sizes used on this site do not meet the specified printing format or any text falls below a printable size, the artwork or font size may be changed to meet the correct size or format.


Alteration of your uploaded artwork may incur additional costs if. We would notify you before proceeding with any orders.

Any product colours shown on this website are representative of the actual colour and may differ from the actual product colour.

All charges are shown on your acknowledgement.

Prices correct at time of press, prices subject to change without notice, prices exclude VAT.


Please be aware that during the manufacturing process there may be a colour variation between different batches of products.


Print Colours

We do not Pantone colour match, all images will be printed to nearest colour match.


Logos shown on this website are for display purposes only and do not necessarily indicate that Kova Manufacturing Ltd ( have supplied the item to the owners of the logo of that the company has endorsed the product concerned.




Personal Protection Equipment.

Note: Original hi-vis jackets and PPE workwear before printing conforms to EN ISO20471:2013 Class 2 - As a new printed product, they may no longer officially conform to this standard. So, cannot be classed as PPE.


Clipart & Background Images

Some clipart used on this site courtesy of